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Some recent university research has shown that people who have more of what is called emotional intelligence tend to be better workers, more loyal to their jobs and also to be more fulfilled with the work they do.

The research, where almost 1,000 employees in both public and private sectors were surveyed, examined the affects of emotional intelligence on such things as organization, attitude, behavior, burnout, and even morality.  The survey showed that people who have more emotional intelligence were happier in their jobs and more loyal to their organizations.  They had lower rates of burnout, careless work or dissatisfaction with work.  Those who had greater emotional intelligence were also better able to cope with adversity at work, and were more cooperative and collegial.

One of the authors of the study concluded that people with higher emotional intelligence were assets to their organizations, and that in the future companies will be screening employees for emotional intelligence in hiring, evaluation and promotion.

Emotional intelligence has been defined as the ability to recognize emotions, to use emotions as part of the thought process, to understand and make sense of emotions and to control emotions so that they can be used to foster personal growth.  Emotions in this model are another source of information that help us make sense of the world.  People have differing abilities to process emotional information and use that information in their thinking.

Some individuals, for example, are more adept at seeing and making sense of emotions on peoples’ faces, in pictures, or in voices, and in monitoring their own emotional reactions to what is perceived.  Even more, a person with emotional intelligence uses emotions to his or her benefit, by changing mood, for example, to fit what work he or she is doing.  A person with emotional intelligence can better apprehend how emotions relate to each other, and how they can change and evolve.  An emotionally intelligent person also is better at controlling emotions, and even using negative emotions to his or her advantage to reach goals.

Some believe that emotional intelligence can be learned.  Others also link emotional intelligence with cognitive intelligence, and posit that it is the combination of the two that makes up a person’s general intelligence level.  Some researchers have argued that emotional intelligence – self-awareness, altruism, empathy, motivation – might even be the most important personality attribute we possess. It is the people who possess great emotional intelligence, these researchers say, who really are able to succeed in their careers as well as their personal lives.

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